City caterer Avenance gains Institute of Hospitality accreditation

6th November 2009, 12:20pm

The Avenance City & Corporate division of national contract caterer Elior has gained the Institute of Hospitality (IoH) Hospitality Assured accreditation for outstanding customer service and business excellence for the second consecutive year.

Hospitality Assured sees businesses put through a rigorous accreditation process that examines 10 key measurable steps, from business planning and strategy, to training and development of employees, through to delivery of service.

Comments of praise in the IoH report included: "There was evidence of strong and harmonious working relationships between catering managers and their clients."

Chris Sprague, managing director, Avenance City & Corporate said: "We found the recognition of our positive client relationships most gratifying and we were thrilled that the Hospitality Assured assessors noted our new customer survey as a "particular improvement" in the last 12 months.

"Now, we are generating valuable feedback from the people who eat in our restaurants and using it effectively to refine our product and service, and keep customers coming back for more."

Related Articles:

• 25 Aug 2010 - The Institute of Hospitality to deliver second management briefing
• 03 Aug 2010 - The Institute of Hospitality welcomes new business partner
• 21 Jul 2010 - The Institute of Hospitality briefings are deemed a success

Click here to submit a comment!

Have your say!

To comment on this article, simply enter your name and email and send us your views. Please note that your comment will appear publicly below this article once it has been processed. For enquiries please email info@costsectorcatering.co.uk.