Elior UK scores premier status in Hospitality Assured scheme

4th May 2011, 11:49am

Elior UK's city business has been awarded premier status in the Hospitality Assured accreditation scheme.

The catering specialist scored a 72% overall result, beating the industry average of 68.6%.

The scheme – which is run by The Institute of Hospitality – involves a testing process which includes site visits and interviews with management and staff.  Businesses are benchmarked against 10 key steps, from customer research and service delivery to business leadership and training and development.

Elior City scored high for its service delivery and planning procedures. It also increased its rating across all 10 steps, driving up its overall score by 2% in the last 12 months.

Lorna Higgins, operations manager, Elior City, said: "We're delighted to have scored so well in this year's assessment. It's testimony to Elior's dedication to setting the service standard for the industry. Our thanks go to the entire team who all share our values and commitment to delivering the very best customer experience."

Related Articles:

• 28 Nov 2011 - Elior UK secures multi-million pound Linklaters contract
• 22 Nov 2011 - Contract caterer Elior UK wins Green Apple Award
• 22 Sep 2011 - Managing director joins contract caterer Elior UK
• 02 Aug 2011 - Foodservice operator Elior UK commits to Red Tractor Assurance
• 23 Mar 2011 - Caterer Elior UK supports Red Tractor Assurance
• 06 Jan 2011 - New appointment at contract caterer Elior UK
• 07 Jun 2010 - Caterer Elior Avenance wins new NHS contract
• 06 Apr 2009 - Elior appoints new education sales director
• 27 Mar 2008 - Elior UK wins contract with Norfolk Constabulary
• 22 Apr 2007 - Joyner joins Elior concept team

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