Elior places all support functions under one umbrella

8th September 2010, 11:29am

Elior has brought its supplier management, HR and IT systems under the umbrella of one shared service with the support of service management software Sostenuto by Sunrise.

The group, which employs 12,000 people across 1,300 outlets, provides catering, hospitality and facilities management services across businesses and venues that include football stadiums.

Operational project leader Andy Baron takes responsibility for deploying
Sostenuto across the separate support functions, allowing everyone from suppliers to staff and chefs to phone a single number with all of their enquiries ranging from invoicing to quality complaints to staff maternity queries.

Baron said: "Since the initial implementation, Sostenuto's user base has grown four-fold, and the process has been seamless. Configuration is straightforward, so you don't have to rely on consultancy for most changes, which helps keep costs down."

"We have customised Sostenuto to allow chefs throughout the country to make enquiries regarding invoicing, pricing and delivery. They are also able to register complaints relating to specific suppliers or the quality of ingredients supplied.

"As a business, we are delighted with what Sostenuto has allowed us to achieve," said Baron. "Personally, I really enjoy working with Sunrise as a supplier. Their support has been outstanding over the years, which gives us great confidence for the road ahead."

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