Prestige Scotland wins customer service excellence award

28th September 2009, 9:37am

Prestige Scotland has fought off fierce competition to become the winner of the Excellence in Customer Service Awards at the annual Aberdeen & Grampian Chamber of Commerce Northern Star Business Awards.

Prestige Scotland, which is part of Sodexo based its entry on the customer service provided by Prestige Scotland at Aberdeen Football Club.

Lynne Duncan, sales and marketing manager at Aberdeen Football Club, said: "AFC has been catered for by Prestige Scotland for over 15 years now and they continue to deliver a first class service to our staff and clients on a daily basis. From match day hospitality to conference and banqueting, every member of the Prestige team strives to go the extra mile, ensuring the food and service on offer to our clients is of a consistently high standard.

"They show great dedication and act in an extremely professional manner from conception to conclusion of each and every event. We know how happy our clients are with the service Prestige and ourselves provide because they tell us in a questionnaire at the end of every season."

Within a year of implementing a new system of operational standards for its non-match day service, known as 'Success Guaranteed' the conference and events business for the unit increased by 44%, most of which was repeat business from satisfied customers.

On receiving this award Alyson Cawley, managing director for Prestige Scotland said: "This is a great achievement for Prestige Scotland. It is a real honour to be recognised, especially given the competition and the number of dedicated and great people there are in the industry."

Joining Prestige Scotland in the line up of finalists in the Customer Service category was iicorr Limited and BAA Aberdeen.

Related Articles:

• 14 Aug 2009 - New director of sales at Hampden Park stadium
• 04 Aug 2009 - Prestige Scotland wins new catering contract
• 30 Jul 2009 - Prestige Scotland secures contract extension with Hampden Park
• 11 Mar 2009 - Prestige Scotland chef is premier league

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